Returns & Exchanges

At ROUGH., we stand by the quality of our craftsmanship, but we understand if a fit isn't right. We offer a 30-day window for returns and exchanges on all unworn items in their original condition.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are attached and the garment is free from signs of wear or washing.

• 3.
  Label and Ship

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.